Return Policy

Return Refund Policy

At The Shelbyville Capri, we strive to provide our customers with a memorable and enjoyable movie-going experience. However, we understand that there may be instances where you may need to request a refund or return.

  1. Ticket returns: All ticket sales are final and non-refundable. In the event that a film is cancelled or rescheduled, tickets will be refunded or honored on the new date.

  2. Refunds for faulty goods or services: If you have experienced a problem with your purchase, such as defective merchandise or a technical issue with our website, please contact us at We will make every effort to resolve the issue and provide a satisfactory solution, which may include a refund or exchange.

  3. Dispute resolution: In the event that we are unable to resolve a problem to your satisfaction, you may file a dispute through the platform on which you made your purchase. For example, if you made your purchase through a third-party ticketing website, you may file a dispute through that website's customer support system.

Thank you for choosing The Shelbyville Capri. We appreciate your business and look forward to providing you with an exceptional movie-going experience.